Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original undisturbed packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at dan@japanese-knives.co.uk  or by calling 01666 575134 opt 3.  Please note that returns will need to be sent to the address on your packing slip, and we will provide this to you as a matter of course also.

Your return is your responsibility to package and post.  Please package carefully, and choose an appropriate service for the item being returned.  The item is your responsibility and property until it's with us and refunded.

You can always contact us for any return question at dan@japanese-knives.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately, with photos if possible, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will provide return postage for defective/faulty items.  We may use a variety of carrier options for this, at our discretion.

Faulty Items.

In the unlikely event of an item having a manufacturing fault, please contact us by email dan@japanese-knives.co.uk or phone 01666 575134 opt 3. Please provide all necessary information including pictures or photos if possible, along with date and proof of purchase.

We will contact the manufacturer to clarify the claim and advise the course of action, and promptly advise you of this. We may need the item returned to us, in this case we will advise and provide shipping means and details.

The manufacture may wish to offer a solution direct to you, to speed things up, in which case we will share your contact and purchase details with them.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  Speak to us about the process and we will do our best to facilitate and help.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dan@japanese-knives.co.uk.